Curriculum vitae

Patrick William Killeen B.Sc.(Hons.) M.Sc.


Work History

February 2004 Present: Web Administration Support Officer, Pfizer Ltd. I am part of the Intranet Services Group (ISG), which is responsible for running intranet systems at Pfizer’s Sandwich site. My role involves:

  • Administration of approximately 400 intranet sites;
  • Providing support and troubleshooting for departmental web authors;
  • Working with the other ISG members to set and uphold web standards and guidelines;
  • Establishing and documenting procedures for handling the ISG’s support work;
  • Creation and maintenance of documentation for web authoring and publishing services;
  • Providing expert advice on the interface design of ISG systems;
  • Ongoing communication and promotion of the services provided by the ISG.

May 2002 - February 2004: Information Officer, JISC Regional Support Centre South East (RSC-SE). This was a varied role in a small team providing technical and curriculum ICT support to colleges in the Southeast. My duties included:

  • Developing and maintaining the RSC-SE website;
  • Identifying the information needs of the RSC-SE team and developing policies, procedures and systems for maintaining and sharing that information;
  • Designing and setting up a an comprehensive database driven Intranet system for logging, planning, and reporting the work of the RSC-SE;
  • Advising the manager of learndirect in Surrey about setting up and running a website;
  • Providing advice on website accessibility for a further education college website;
  • Delivering training on "Information Skills" and "Developing Websites" at regional events.

June 2000 - August 2001: Information Analyst, netdecisions Ltd, London. I was part of the Knowledge Management Team in a global e-commerce consultancy, my responsibilities included:

  • Taking editorial control of the London office's local Intranet site and developing it into a global system maintained by offices around the world;
  • Designing and documenting Intranet systems, overseeing their development and then implementing them;
  • Designing a content management system for the intranet site, overseeing its development in India, then managing the migration of the site to the new system;
  • Supporting the staff members who were given ownership of Intranet pages and sections;
  • Analysing user needs and writing business requirement documents for a comprehensive global knowledge management system and for a company wide B2E portal;
  • Establishing and supporting the effective use of the StarTeam version control software to manage workflow on Intranet projects;
  • Supporting the other members of the team as we dealt with the problems of providing a knowledge management service for the company;
  • Day to day documentation tasks such as writing news stories, writing abstracts for materials in the company knowledge base and writing statements of policy and procedures.

September 1997 - July 1998: The Orchard School, Canterbury. Volunteer learning support assistant in the top junior class of a special school for children with learning and behaviour difficulties.

September 1996 - August 1997: Self-employed. I developed a viable plan for a business providing training in rational communication skills with help from the Prince's Youth Business Trust and training and support from Kent TEC and South Kent College.

July 1994 - September 1996. I completed a part time MSc by research, attended a part time training course in Teaching in Adult and Further Education and carried out voluntary work in the Orchard School and in a drop in centre for people with mental health problems.

December 1992 - June 1994: Imperial Security LTD, London. Supervisor of an international bank's night security team.

July 1991 - December 1992: Eurotech Security LTD, London. Retail security officer.


Postgraduate Certificate in Technical Authorship. January 2001 - December 2003 (part time): Sheffield Hallam University. A correspondence course aimed at practising technical and business communicators which covered both academic research and advanced vocational training in all aspects of technical and business communication.

M.Sc. in Information Systems. September 1998 - August 1999: Canterbury Christ Church College. An intensive course covering: management information systems; systems analysis and development; application programming; relational databases; and designing and testing systems for usability.

Research M.Sc. in History, Philosophy and Social Relations of Science. January 1993 - December 1995 (part-time): Kent University. Based on a thesis I wrote for an interdisciplinary audience that examined the nature of mathematics.

B.Sc.(Hons.) in Mathematics and Philosophy. October 1988 - June 1991: Kent University.


Helpdesk Workshop. July 2002: JISC RSC UK, Bristol.

Language Concepts for User Interface Design. June 2000: Virtual seminar.

Enterprise Training. April 1997 - August 1997: South Kent College.

Teaching in Further and Adult Education. January 1996 - December 1996 (part-time). Canterbury College.

Introduction to philosophical enquiry in education. May 1995 - June 1995: Centre for Philosophy with Children.

Certificate in Counselling Skills. October 1993 - July 1994: Central School of Counselling and Therapy, London.