Team collaboration system

Master summary

With over 80 institutions spread over a wide area and only five staff members, one of the biggest challengers facing the JISC RSC-SE was making sure that every institution was given equal attention. The master summary gives a detailed overview of: how often each college has been visited, and whether those visits were to teaching, library, senior management, technical or staff development staff; how many and what type of staff attended events; and how many helpdesk calls each college made along with the total time taken to resolve those calls.

Screenshot of the master summary.